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Privacy Statement

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Purpose


The European Union General Data Protection Regulation (GDPR) is effective from May 25th 2018. The GDPR replaces the EU Data Protection Directive of 1995 and supersedes the laws of individual Member States that were developed in compliance with the Data Protection Directive 95/46/EC. The GDPR is important because it improves the protection of EU data subject’s rights and also sets clear expectations and obligations for how companies safeguard these rights.

When you contact and/or partner with PEMAC we understand that you expect us to ensure your data protection rights are respected. We understand how important it is to obtain your consent and provide full transparency in how we use and protect your data. We are also committed to providing you with options to access, modify or delete your data when requested.

Maintaining the trust and respecting the rights of our customers and all data subject’s personal data is a priority for PEMAC and we are fully committed to complying with all aspects of the new regulation. The purpose of this document is to outline the key changes to the PEMAC privacy policy in accordance with the GDPR and also help you understand the following:

  • What information we collect
  • How we use your information
  • How you may provide and withdraw your data consent
  • How long we keep your information
  • How you can access, modify or delete your data when required
  • How we keep your data secure
  • Who we share your data with

If at any time you require further information then please contact us at gdpr@pemac.com

Information That We Collect


PEMAC collects information from prospective and existing customers to ensure we can continue to keep them informed and also provide them with the best services and support respectively. This information can include your name and contact details and other personal information you have provided to allow us to contact you. It may also include electronic and/or paper correspondence with you regarding any business interactions. It may also include financial details and other payment information for our existing customers only which is required to fulfill our contractual obligations. In addition, PEMAC may also, with our customer’s consent, collect and store personal information from your business environment such as computer device and network information shared during the customer support process.

How We Use The Information


PEMAC collects information from individuals so we can manage our relationship with them. PEMAC uses this information to keep in contact with individuals but also to ensure we can continue to provide our customers with the best support and services. Your personal information and contact details may be used by us to communicate with you regarding important product information and security updates, company announcements, product offers and technology news. PEMAC may also need to access your data to provide the services, to address and correct technical or service problems or to assist you in response to contractual requirements.

Without this information, we would be unable to provide you with the world-class services and support that you have come to expect from PEMAC.

Transparency And Choice


PEMAC respects the rights of an individual’s personal data and we will only use your information once you have provided us with the consent to do so and only for the stated purpose for which consent was provided. If at any time you wish to withdraw your consent, then please submit a written request to gdpr@pemac.com

All individuals are entitled to access what information our company holds on them and why. You are also entitled to request this information to be modified or deleted. These requests may also be submitted to gdpr@pemac.com

How Long We Keep Your Information


PEMAC will only retain your information for as long as it is required to fulfill the purpose for which your consent was provided. You can, of course, withdraw your consent at any time or have your information modified or deleted by submitting a request to gdpr@pemac.com as outlined above.

Keeping Your Information Secure


PEMAC adopts international best practice and adheres to current legal requirements around the security of your personal data. This also includes the training of our staff, the implementation of policies and processes around the handling of personal data and the completion of regular audits to ensure we remain compliant with our obligations to protect and secure your data.

Sharing your information


PEMAC uses the services of a number of trusted SaaS service providers for our normal business operations and may be required to share your personal information with these companies. PEMAC will only share and allow the process of this information based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. A full list of these service providers is available on request.

Note: PEMAC may be required to disclose personal information in response to lawful request by public authorities, including meeting national security or law enforcement requirements.

Cookies Policy


The PEMAC website uses cookies to help provide you with the best experience possible.  Cookies are small text files that are placed on your computer when you browse websites.  We use cookies to save you having to re-enter passwords repeatedly, improve our website content, improve the security and speed of our website, and improve our marketing.

You can usually switch cookies off by adjusting your browser settings to stop it accepting cookies, however doing so will likely mean that our website will not work for you as you would expect. PEMAC does not use cookies to gather any personal data on our systems. The user can delete the cookie and the information that it collects at any time using the settings on their web browser.

Enquiries


If you have any questions about this privacy statement, please feel free to contact us at gdpr@pemac.com.