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Contact
Maintenance Maturity Assessment
Request a Quotation
Customer Login
Support
Book a Demo
CMMS Overview
Software
Work Order Management & Preventative Maintenance
MRO Inventory Management
Asset Performance & Reporting
Compliance and Safety Management
Calibration Management
Digital Work Management
PEMAC ASSETS Mobile CMMS
CMMS Integration
Services & Support
Project Implementation Services
Optimisation Services 
Business Intelligence Services
Training Services
CMMS Software Qualification Services
CMMS Software Support Services
Industries
Life Sciences
Chemicals
Healthcare
Food & Beverage
Energy
General Manufacturing
Resources
News & Blogs
Case Studies & eBooks
About Us
ESG
Careers
Request a Quotation
FAQ

ABOUT US

PEMAC CMMS Software Support

Welcome to PEMAC, where our commitment to your success goes beyond just providing exceptional CMMS software. We understand that your maintenance operations rely on a seamless and efficient experience, which is why we offer comprehensive annual software maintenance and support services tailored to your unique needs.

PEMAC Support Centre
Learning Management System

Continuous Support for Maximum Benfits  

At PEMAC, we firmly believe that continuous support is the key to maximising the benefits of our cutting-edge PEMAC ASSETS CMMS software.

At PEMAC, we firmly believe that continuous support is the key to maximising the benefits of our cutting-edge PEMAC ASSETS CMMS software. Our annual software maintenance and support services are designed to ensure your CMMS operates at its peak performance, keeping your maintenance operations streamlined and efficient.

Our Support Services

With our fully managed service, PEMAC takes responsibility for application hosting and support services, allowing you to focus on your core operations while we manage your CMMS software.

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Basic Support Package

Our basic support package includes:

Unlimited Telephone and Email Support

PEMAC provides robust help desk support to assist users with inquiries, technical guidance, and issue resolution. The team ensures a smooth user experience for software installation, configuration, and bug troubleshooting, enabling efficient maintenance and asset management. Our telephone support hours are Monday to Friday, from 09:00 to 17:00 (GMT).

Access to Support Website

The PEMAC Support Website offers comprehensive resources and assistance for users to access documentation, troubleshoot issues, find answers, and stay updated with the latest features. Get user-friendly support for efficient asset management.

API Documentation

The PEMAC API Documentation Website offers clear and comprehensive resources for developers. Access detailed documentation, endpoints, and examples for seamless integration. Empower developers with PEMAC ASSETS’ full software potential.

 

Comprehensive Support Package

Our comprehensive support package ensures your CMMS software is always up-to-date with the latest advancements and industry standards. Our team of experts continuously monitors and updates the software to address potential bugs or issues, ensuring uninterrupted operation.

Optional Support Services:

24/7 Telephone Support

For round-the-clock assistance.

Access to the PEMAC ASSETS Learning Management System (LMS)

Enhance your team’s proficiency with our learning resources. PEMAC’s LMS Website offers interactive training modules and resources for users. Enhance asset management skills with courses, videos, and quizzes. Access a user-friendly platform for efficient learning.

Proactive Technical Guidance

Stay ahead with proactive guidance on utilising our CMMS software effectively.

Optimisation Services

Tailor the software to your specific needs for optimal performance.

Training Services

Equip your team with everything needed to successfully execute your digitalised maintenance strategy.

Your Success is Our Priority

With PEMAC’s annual support, you can trust that your CMMS software will always be optimised and well-supported. We are committed to your success and dedicated to delivering a reliable, efficient, and user-friendly CMMS solution that evolves with your maintenance needs.

Contact us today to learn more about how our support services can benefit your organisation and ensure the continued success of your maintenance operations with PEMAC ASSETS CMMS software.

PEMAC Support Resources

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What Our Clients Say About PEMAC Software Support Services

At PEMAC, we have vast experience serving clients from a range of tightly regulated industries, including life sciences, food and beverage, chemicals, energy, and manufacturing. We understand the unique challenges and specific needs of each industry, and work closely with our clients to tailor solutions for their individual requirements.

As our client testimonials show, this has given us a deep understanding of what’s needed to develop and deliver effective maintenance and asset management solutions.